Cancellation & Refund Policy

Booking Cancellation Regulations

• How to Request Cancellation

  To request cancellation, please contact the YMCA Helpdesk directly via email at kanyakumariymca@gmail.com or call our reception desk at 04652 295292 with your active booking reference number.

• Timeline Guidelines

  Cancellations are verified and processed based on the date of check-in. The percentage of amount refunded depends on the gap duration between the cancellation request date and the actual scheduled arrival date.

• Stay Date Modifications

  Postponement or modification of check-in dates is allowed up to 7 days prior to check-in, subject to room category availability and tariff adjustments. Modification requests made within 7 days of arrival are treated as cancellations.

• Force Majeure Clause

  In case of government travel restrictions, natural emergencies, or severe weather conditions at Kanyakumari, rescheduling requests will be accommodated without penalty fees, at the management's discretion.

Refund Processing Terms & Slab

Refunds are processed automatically to the original source of payment (UPI, Credit/Debit Card, Net Banking) after deduction of applicable cancellation charges as detailed in the slab below:

Cancellation Timeline	Eligible Refund %	Cancellation Fee
≥ 30 Days 30 days or more prior to arrival	90% Refund	10% of total booking amount
15 to 29 Days Between 15 and 30 days prior to arrival	70% Refund	30% of total booking amount
< 15 Days Less than 15 days prior to arrival	No Refund	100% of booking amount

Refund Processing Period

All approved refund payments are processed within 7 to 10 working days from the cancellation date. Bank transaction statements will display transaction credits from our payment gateway provider.